Shipping policy

Effective Date: 2026-02-21

1. Introduction

ZenZone Center is operated by RMK Collective, LLC. This Shipping Policy explains how we ship orders placed on zenzonecenter.com.

  • Service name: Standard Shipping
  • Cost: Free on all orders within the United States
  • Estimated delivery time: 3 to 9 business days total
  • Destination: United States
  • Coverage: All products unless a product page states otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future Expansion

If we add additional regions, this page will be updated.

3. Shipping Costs

  • All orders: Free Standard Shipping within the United States

Shipping costs are shown at checkout before you place your order. At this time, standard shipping is free on all orders shipped within the United States unless a product page clearly states otherwise. Local taxes may still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is typically 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday, excluding holidays.

If an item requires additional processing or transit time, the product page may display a different estimate. Any product-page estimate will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services depending on destination and package size.

Shipment Tracking

Most shipments include tracking. When tracking is available, you will receive a tracking link by email when your order ships.

Insurance

Shipments may be insured against loss or damage where applicable. Contact us if there is an issue with delivery.

6. Order Tracking

After your order ships, you will receive an email with tracking information, when available, so you can follow delivery progress.

7. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the estimated window, email us at support@zenzonecenter.com or call 1-913-600-5979.

Marked Delivered but Not Received

  • Confirm the shipping address on your order confirmation
  • Check with neighbors or building management
  • Contact us so we can assist with a carrier trace where available

Damaged Packages

We will review and arrange a replacement, return, or refund as appropriate.

8. Missing Items

If something is missing from your order, contact us within 7 days of delivery and include your order number and the item details. We will work with you to resolve the issue.

9. Returns and Refunds

For returns, exchanges, and refunds, please refer to our Return and Refund Policy.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and any applicable reshipment fees.

11. Contact

  • Email: support@zenzonecenter.com
  • Phone: 1-913-600-5979
  • Address: RMK Collective, LLC, 7131 West 135th Street, #1149, Overland Park, KS, 66223, United States
  • Service hours: Monday to Friday, 9 AM to 5 PM CST

12. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page.

Thank you for shopping with RMK Collective, LLC.